My Account & Ordering
What is 'My Account'? How do I update my information?
It is easy to update your Alivia account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on Alivia. Manage/edit your personal data like address, phone numbers, email ids, etc. Change your password. Track the status of your orders. Check your Gift Vouchers reward points.
How do I place an order?
Select a category - Choose the product of your choice. Create an account by registering. Registering with us you will give the following benefits: - speeds up the ordering process - allows us to keep you informed about your orders and refund through email - access to Gift Vouchers. Carefully enter your shipping address. Enter the Discount coupon codes as applicable. Check the final price (Including Stitching / Shipping charges). Select one of the payment options (Net-Banking / Debit or Credit Card). YOUR ORDER IS PLACED!!!
You will now receive a confirmation mail from Alivia. You can check Order history in ‘My Account’ in case you had logged into your account while placing the Order.
Didn’t receive any communication? OR Facing Issues while placing an order? OR Website hung up on the payment page? OR Order was not successful? You can always contact us by phone at +91 9574935310 (Customer Care).
How will my order be delivered to me?
Your order would be delivered through reputed courier companies at your doorstep.
How can I find out if alivia.in delivers to my pin code?
alivia.in delivers to all pin codes within India, in any state or region.
How will I know if my order is placed successfully?
Once your Order is successfully placed, you will receive a confirmation over email from alivia.in This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own.
I tried placing an order using my credit card, but it isn’t working. Can u help me place an order?
Yes if your debit/credit card isn’t working we can always discuss over the phone. Do call us at +91 9574935310 (Customer Care).
I tried placing an order using my credit card/debit card / net banking, but the order was not successful. What happens to the money deducted from the card?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate a refund within 3 days of your request. Receipt of the refund would, however, depend on the mode of payment chosen by you. The expected timelines are as below:
Net Banking 2-4 business days / Debit Card 5-7 business days / Credit Card 7-21 business days
I tried placing my order through my debit/credit card / Net Banking but it was not successful. I have done partial payment through Gift Voucher and partial with debit card/credit card / net banking. What happens to Gift Voucher amount deducted from my account?
In case your order is not successful and Gift Voucher amount has been deducted from your account, we will refund the total amount (Both – Gift Voucher amount + Amount paid through debit card/credit card / Net banking) into your account.
How can I check the status of my order?
Your order status is updated to you via emails at every step. Once your order is placed you would receive an email with your order details. Again after your order is dispatched we send you an email with your tracking details. Please check your spam folder for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order, you would receive a special update from our end.
I got a confirmation call for my order. What is that?
You receive a confirmation call for your order to verify if there isn't any change in your order.
Can I place a bulk order for an item(s)?
Yes, we do bulk orders (wholesale orders). For inquiries related to wholesale orders, please contact us at firstname.lastname@example.org or call us at +91 9377977987.
How do I do a trial of the product I purchased?
We encourage you to try the items you bought, however, please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. Please note that all categories are not returnable. For more information please check our Returns Policy.
Can I add an item to my order after I have placed my order?
Unfortunately no, however, you can simply place another order.
CANCELLATIONS AND MODIFICATIONS
How can I cancel an order?
You can cancel an order until it has been shipped to you by going to the 'My Account' section of the website. This includes items purchased on sale. Any amount you paid will be credited back to your bank account according to standard timelines.
After placing the order, can I modify the shipping address of my order?
Yes. You can modify the shipping address of your order before we have processed (shipped) it, by email to email@example.com
I just canceled my order. When will I receive my refund?
For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your account within 7-10 working days after your order has been canceled.