1) How do I pay for a Alivia purchase?
a) For India, we accept payments through various options like Credit Card, Debit Card, Net banking, UPI, EMI, Wallet, Bank Transfer (Bank: ICICI Bank / Beneficiary Name: Alivia E Commerce / Account No: 020605002117 / IFS Code: ICIC0000206 / Swift Code: ICICINBBCTS) or COD (Cash On Delivery).
b) For Cheques and Demand Drafts. These have to be drawn in favor of "Alivia E Commerce" and send to 6/1644, Gundi Sheri, Lal Darwaja, Surat, India 395003. M +91 9574 935 310.
2) Is it safe to use my Credit card or Debit Card?
a) All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So it is absolutely safe!
3) Are there any hidden charges?
For shipping within India, there are NO hidden charges (GST, State Tax) when you make a purchase on Alivia. List prices are final and all-inclusive. The price what you see on the product page is exactly what you would pay.
4) What should I do if my payment fails?
a) In case of payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) or your Internet connection is not disrupted in the process.
b) If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on firstname.lastname@example.org or please give us a call on +91 9574 935 310 with your order number for any clarification.
5) I see debit transactions on my Bank Statement from Alivia but I have never shopped with Alivia. What do I do?
a) If you see any charges on your credit/debit card for purchases made on alivia.in, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
b) If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it.