We deliver to all pin codes within India. We ship through standard courier companies like Blue Dart, FedEx, DTDC, India Post
Please provide a full street address with pin code/zip code and telephone/mobile number.
We do not ship the products on Sundays and public holidays in India as our logistic partners do not pick-up on those days.
After dispatching of your order, if order/product will return to us because of incomplete address / wrong address then we are not responsible in such cases. We will ship the product the second time; but in that case, the customer has to bear shipping charges for return of the item as well as shipping charges for second time shipping.
Within India: A. for metros, delivery time is normally 1-2 days. B. for cities and towns other than metros, delivery time is normally 2-4 days. C. for rural areas, the delivery time is normally 3-7 days.
All shipments are done by air, express shipments only. The above-mentioned delivery times are over and above the handling times. Time to dispatch depends on individual product availability. Handling times are mentioned on each individual product pages.
We offer totally Free Shipping all over India.
Shipment and tracking details
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Shipping Company. These alert emails will contain the tracking number and Shipping Company’s website detail.
It may take up to 24 hours for the order status to be updated on our courier company’s website.
Taxes, duties and additional charges
No taxes or hidden charges are applicable for (GST, other taxes) when you shop on Alivia. List price is the final price which you have to pay.
What if any delays
Handling times mentioned on the product page against each item and delivery times mentioned above are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No returns refund, replacement or exchange will be entertained in such situations.
If the product is out of stock due to which there is a chance of delay in completing the order, we will immediately notify you by e-mail.
Please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately so please don’t worry your item is on its way.
In some instances, there could be an item in your order that may have failed our Quality Check, which is done prior to dispatch, and don't have an alternate QC passed the item. In such an event you may be sent that part of the Order that is available in stock. Be assured that we will make every attempt to procure the product/s unless canceled by you.
In case we are unable to fulfill your purchase we will refund you the payment made towards that item.
Alivia ships all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver, you do not suffer any loss. The in-transit risk is all ours. But Alivia will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.
What happens if my order is lost in transit?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.