Terms and conditions ("Terms")
If you subscribe to or use any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use our services. You must not subscribe to or use our services if you do not want to be bound by the Terms.
In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. And "we", "us" and "our" shall mean alivia.in, its franchisor, affiliates, and partners.
www.Alivia.in website ("Website") is an Internet-based content and e-commerce portal operated by Alivia E-Commerce, a company incorporated under the laws of India.
Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Alivia.in at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.
User Account, Password, and Security:
You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Alivia.in of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Alivia.in cannot and will not be liable for any loss or damage arising from your failure to comply with this.
Alivia.in provides a number of Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase original merchandise such as clothing, jewelry, and accessories from various fashion and lifestyle brands. (Collectively, "Products"). Upon placing an order, Alivia.in shall ship the product to you and be entitled to its payment for the Services.
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website are permitted provided that Alivia’s name is stated as the source and prior written permission of Alivia.in is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
User Conduct and Rules:
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or from another computer;
conduct or forward surveys, contests, pyramid schemes or chain letters;
download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
violate any applicable laws or regulations for the time being in force in or outside India; and
Violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.
Exploit any of the services. We reserve the right to deprive individual customers of our Cash on Delivery payment option. Moreover, we might refuse any of our services, terminate accounts, and/or cancel orders at our discretion, including but not limited to, if we believe that customer conduct violates applicable law or is harmful to our interests.
You shall not make any derogatory, defamatory, abusive, inappropriate, profane or indecent statement/s and/or comment/s about Alivia.in, its associates, and partners on any property owned by Alivia.in.
User Warranty and Representation:
The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Alivia.in.
Disclaimer - Exactness Not Guaranteed:
Alivia.in hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the merchandise brand, size, color etc. may be required due to limitations caused by the availability of product differentiation in size charts of respective brands etc. In this instance, you agree that a representative from Alivia.in will call you or send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. Alivia.in may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be canceled and you will be fully refunded via your initial method of payment.
Intellectual Property Rights:
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Alivia.in owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Alivia.in without obtaining authorization from Alivia.in.
Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third-party users, you accept the User whereby you grant a non-exclusive license for the use of the same.
Links to Third Party Sites:
The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Alivia.in or the Website and Alivia.in are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Alivia.in is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Alivia.in is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Alivia.in or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
Disclaimer of Warranties/Limitation of Liability:
Alivia.in has endeavored to ensure that all the information on the Website is correct, but Alivia.in neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Alivia.in be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall Alivia.in be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Alivia.in shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Alivia.in's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
You agree to indemnify, defend and hold harmless Alivia.in from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Alivia.in that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.
Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees and other currencies as well. Prices, products, and Services may change at Alivia.in‘s discretion.
Title and risk of loss for all products ordered by you shall pass on to you upon Alivia.in shipment to the shipping carrier.
Alivia.in will make a maximum of two attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts; Alivia.in reserves the right to cancel the order(s) at its discretion.
Alivia.in may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.
If you or Alivia.in terminates your use of the Website or any Service, Alivia.in may delete any content or other materials relating to your use of the Service and Alivia.in will have no liability to you or any third party for doing so.
You shall be liable to pay for any Service or product that you have already ordered until the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Navsari.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.
Interpretation of Number and Genders:
The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Alivia.in does not review the contents in any way before they appear on the Website. Alivia.in does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to sales@Alivia.in.
Unauthorized Charges on your card
If you see charges on your credit/debit card for purchases made on Alivia.in, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable Alivia.in to begin an investigation.
Cancellation of Fraudulent Orders
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Alivia.in reserves the right to cancel all past, pending and future orders without any liability. Alivia.in also reserves the right to refuse or cancel orders in scenarios like inaccuracies in the pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the canceled orders may not be refunded.
The customer may be considered fraudulent if any of the following scenarios are met:
1. A customer with a very high return rate
2. The customer doesn't reply to the payment verification mail sent by Alivia.in.
3. Customer fails to produce adequate documents during the payment details verification.
4. Misuse of another customer's phone/email.
5. The customer uses invalid email and phone no.
6. Overuse of a voucher code.
7. Use of a special voucher not tagged to the email ID used.
8. Customer returns the wrong product.
9. Customer refuses to pay for an order.
10. The customer is involved in the snatch and runs for any order.
11. Invalid/Incomplete address escalated by FE.
Process for Pilferage Claim
If a customer raises a complaint about the partial item/partial order through Customer Care
1. The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained
2. An Email will be sent seeking/providing the following information:
Short description of the case (A few questions will be asked to help us understand the scenario)
B The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the customer)
C The refund for prepaid orders will be done after an investigation which usually requires a 3-4 business day. The process will include an investigation with the concerned departments
3. The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
A Customer fails to provide adequate information about the case
B Customer fails to provide snapshots of the packet and box
C If an opened delivery was received, pilferage claims must be made the same day
D Customer must not dispose of the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.
What we do about mispricingDespite our best efforts, a small number of the many hundreds of items in our catalog are mispriced. However, we verify prices as part of our dispatch procedures.
If an item's correct price is lower than our stated price, we charge the lower amount and send you the item.
If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
General terms and conditions1. Each member is responsible for remaining knowledgeable about the Alivia Terms and Conditions and the number of points in his or her account.
2. Alivia will not be liable or responsible for correspondence lost or delayed in the mail/e-mail.
3. Alivia reserves the right to refuse, amend, vary or cancel the membership of any Member without assigning any reason and without prior notification.
4. Any change in the name, address, or other information relating to the Member must be notified to Alivia via the Helpdesk/email by the Member, as soon as possible at sales@Alivia.in.
5. Alivia reserves the right to add, modify, delete or otherwise change the Terms and Conditions without any approval, prior notice or reference to the Member.
6. In the event of a dispute in connection with the interpretation of Terms and Conditions, Alivia's decision shall be final and binding.
Disclaimer:It is the customer's responsibility to log in earlier if they want to avail better products or styles because Alivia.in sales are "first come, first served". The merchandise is not restocked once sold out. No information regarding the presence of any Product in our stock will be guaranteed and we will alert you only when an item is sold out.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.